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Out of Print

It looks like last year’s Designing Services with Innovative Methods is out of print, or at least no longer available from the TaiK bookshop. But it’s essentially a collection of individual essays and...

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Jodi Forlizzi on Service Design

A former advisor of mine from CMU has a new article out at interactions magazine comparing service design and experience design. It covers familiar territory but one point that might seem unexpected is...

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AIGA Panel Discussion on Service Design

Next month the American Institute of Graphic Arts will be holding a panel discussion on service design here in San Francisco. Hugh Dubberly, Jamin Hegeman and Chris McCarthy will take part in a one and...

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SDN Conference Cambridge

Next month the Service Design Network will be hosting a one-day conference at Microsoft’s New England Research Campus in Cambridge, Massachusett. The roster of speakers includes representatives from...

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Rethinking the T-Shaped Designer

Kevin McCullagh’s piece at core77 last week on T-Shaped Designers is worth exploring. It hinges around Geoff Mulgan’s critique* of social designers at a recent DMI conference. McCullagh emphasizes the...

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The Strengths and Weaknesses of Social Design

After a bit of digging I’ve been able to uncover some more about Geoff Mulgan’s critique of social design. The most direct reference is a fantastic set of visual notes from Jonathan Hey who attended...

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Operations Weblogs

I’ve been sprucing up the blogroll here at Design for Service. Over time Twitter has undercut a few of the blogs I used to follow and others have cropped up in their place. But I’ve also started...

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Blogoversary

Today it’s been four years since I began writing Design for Service. Things have been a little quiet around here over the past six months while I’ve had my head in a few interaction design projects but...

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Sabbatical

This morning I woke to the end of a year-long sabbatical from Design for Service. Five years after starting this weblog, the service design landscape has barely changed here in the United States....

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A New Landscape

Only 1,368 unread posts to sort though in my RSS reader. I’m a little rusty, but I supposed that’s to be expected. At first glance there are a dozen or more defunct weblogs in my list. Even the sidebar...

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Co-design Research

For the past several months I’ve been researching co-design practices around the world. Participatory methods don’t have much of a track record in the United States apart from the work of Liz Sanders...

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Fred Leichter on Empathy

After nearly a decade in San Francisco my general impression of the start-up culture is a bunch of 20-something Stanford grads designing exclusively for other 20-something Stanford grads. Fred...

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Kigge Mal Hvid on Wicked Problems

Kigge Mal Hvid spoke about wicked problems and the need to build systemic solutions rather than piecemeal solutions. Actually, that’s the takeaway. I don’t think she used the term “wicked problems” but...

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Low Cheaw Hwei on Design at Philips

Low Cheaw Hwei from Philips gave a sprawling talk on service design that touched on his perception of services in Asia, the design of the Lifeline AutoAlert system and the design culture at Philips...

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Nathan Shedroff on The Creation of Value

Nathan Shedroff’s barn-burner of a keynote focused on the creation of value and the difference between qualitative and quantitative value. This talk was originally scheduled to close out the conference...

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Service Design Books

Service Design Books is a co-created library of recommended reading for service designers. The Service Design Network has some interesting new titles available on their site but not all have made their...

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Byron J. Wilson and Alisan Atvar on the Realities of Healthcare Innovation

A hyper-caffeinated presentation from Kaiser Permanente explored the topic of discomfort, courage and reality, building on ideas introduced in the book The Courage to Create by Rollo May. The...

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Workshop on Positive Psychology and Service Design

Edite Amorim invited me to sit in on her workshop exploring the connection between positive psychology and service design. I have to admit that I wasn’t familiar with this branch of psychology but...

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Stockholm Thumb Wrestling

Adam Lawrence seems to have embraced the role of court jester for the Service Design Network. It’s part of the brand he actively cultivates with his rubber chicken prop. The community thumb wrestling...

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Wim Rampen on Chance, Luck and Service Design

The presentation by Wim Rampen focused on his journey through the world of customer experience and service design. Wim started blogging shortly after I launched Design for Service and I remember...

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